Winston Wilds

Return / Refund Policy

Last updated 03/09/2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.


All returns must be postmarked (Note/ return form included in returned package indicating the date and time that the item was delivered into the care of the desired recipient within _7_ days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.


To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number,] place the item securely in its original packaging [and include your proof of purchase/and the return form provided, and mail your return to the following address:

Winston Wilds Ltd

Unit 4

All Saints Industrial Estate


County Durham


[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.]


After receiving your return and inspecting the condition of your item, we will process your [return/exchange/refund]. Please allow at least _7_ days from the receipt of your item to process your [return/exchange/Refund. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.] [We will notify you by email when your return has been processed.]


[The following items cannot be returned [or exchanged]:]

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • [Sale items are FINAL SALE and cannot be returned.]


If you have any questions concerning our return policy, please contact us at:

  • Tel: 0800 246 5251


  • Live Chat ( bottom right icon of website]